Frequently Asked Questions
Find answers to common questions about our products.
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How do I submit a new expense?
Go to the Expenses section, click "Add Expense", fill in the required details, attach receipts if needed, and submit for approval.
What is the approval workflow for submitted expenses?
Submitted expenses are routed to your assigned approver(s). Depending on your company policy, this may involve one or multiple approval steps before reimbursement.
Are receipts required for all expenses?
Receipts are required for expenses above your company's set threshold. The system will prompt you to upload a receipt if it's needed.
How do I know if my expense complies with company policy?
When submitting an expense, the system automatically checks for policy compliance and will alert you if any details are missing or out of policy.
Will I be notified about the status of my expense?
Yes, you will receive notifications via email and in-app when your expense is submitted, approved, rejected, or requires additional information.
Can I edit or delete an expense after submitting it?
You can edit or delete an expense as long as it is still pending approval. Once approved or rejected, it becomes read-only.
How does multi-level approval work?
If your company uses multi-level approval, your expense will be reviewed by each approver in sequence. You'll be notified at each stage of the process.
What should I do if my expense is rejected?
You will receive a reason for the rejection. You can edit and resubmit the expense, or contact your approver for clarification.
Can I upload multiple expenses at once?
Yes, you can use the bulk upload feature to import multiple expenses from a CSV or Excel file. The system will guide you through the process.
Is there a mobile app for managing expenses?
Yes, you can manage, submit, and approve expenses on the go using our mobile app, available for both iOS and Android.
How does the reimbursement process work?
Once your expense report is approved, it appears in the Finance team's Reimbursements tab. They process the payment through your company's payroll or banking system, then record the reimbursement in Eloope — including the payment method, transaction reference, and optional proof of payment. You'll be notified when the reimbursement is recorded.
What reimbursement methods are supported?
Eloope supports recording reimbursements via bank transfer, payroll, cash, and cheque. Your finance team selects the method when processing each payment, and the method is displayed in the reimbursement history for full auditability.
Can I track the status of my reimbursement?
Yes. Your expense report status updates in real time — from submitted to approved to reimbursed. You can check the current status anytime in your dashboard, and you'll receive a notification when the finance team records your reimbursement.